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This accessibility statement applies to: https://refreshbwd.com/

This website is run by Blackburn with Darwen Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

 

Accessibility tools

This website includes the ReachDeck accessibility toolbar, which provides tools to help users customise their experience. These tools include options to:

  • read page content aloud
  • translate content into other languages
  • change text size and spacing
  • adjust colour contrast
  • simplify page layouts

The ReachDeck toolbar is designed to support users with a range of accessibility needs. However, it should not be relied upon as a replacement for accessible website design.

This website has been designed and built with accessibility in mind, regardless of the availability of accessibility tools.

 

Compliance status

This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

This website is partially compliant with WCAG 2.1 AA, due to the non-compliances listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some PDF documents linked from the website may not be fully accessible to screen reader software
  • Some images may not have fully descriptive alternative text
  • Some embedded Google Maps are not fully accessible to screen reader users

Where maps are used, the same information is also provided in a text-based format, such as an address or written directions.

 

Content that’s not within the scope of the accessibility regulations

  • PDF documents or other files published before 23 September 2018, where they are not essential to providing services, are not required to be made fully accessible
  • Some third-party content is outside our control and may not fully meet accessibility standards

 

What we’re doing to improve accessibility

We are committed to improving the accessibility of this website and are:

  • reviewing PDF documents and replacing them with accessible HTML content where possible
  • improving alternative text for images
  • ensuring location information is always available in a text-based format as well as via maps
  • continuing to test the website against WCAG 2.1 AA success criteria

This accessibility statement will be reviewed and updated as improvements are made.

 

Feedback and contact information

If you find any problems not listed on this page, or need information on this website in a different format (such as accessible PDF, large print, easy read, audio recording or braille), please email: wellbeing@blackburn.gov.uk

We’ll consider your request and get back to you within 5 working days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS):

https://www.equalityadvisoryservice.com/

 

Technical information about this website’s accessibility

Blackburn with Darwen Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the issues listed above.

 

Preparation of this accessibility statement

This statement was prepared on 15/01/26.
It was last reviewed on 15/01/26.

This website was last tested on 15/01/26.

Testing was carried out using a combination of:

  • automated accessibility testing tools
  • manual checks against WCAG 2.1 AA success criteria